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It is adept at recognising normal human language, meaning you can write what you are after rather than simply selecting from options.Chatbots — automated conversation tools that using artificial intelligence — are also seen as one of the hottest areas of technology at the moment.
In just a few keystrokes, they can find answer they’re looking for and reply to the customer – without having to type out the full response.
In addition to its work with Eusace Consulting, Workato recently released a chatbot integration specifically for Salesforce, called Forcebot, which can easily be customized to match an enterprise's in-house Salesforce integration.
"You can essentially tell it that you want this information from Salesforce to go to a particular app and this is how you want to interact with it," Roy said.
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After booking your flight on you can choose to receive your booking confirmation, check-in notification, boarding pass and flight status updates via Messenger. Ask away and contact us directly through Messenger, 24/7.